Refund policy
Return & Refund Policy — the AURA farm
14-Day Return Policy
At the AURA farm, your satisfaction is our standard. If you are not completely satisfied with your purchase, you may return it within 14 days of receiving your order.
Eligibility for Returns To qualify for a return, items must be:
- Unused, unworn, and in their original condition
- In the original packaging with all tags attached
- Accompanied by proof of purchase (order confirmation or receipt)
Non-Returnable Items The following items cannot be returned:
- Opened beauty or personal care products (for hygiene reasons)
- Items marked as final sale or non-returnable at time of purchase
- Damaged items caused by misuse or negligence
How to Initiate a Return Email us at theaurafarmhelp@gmail.com with your order number and reason for return. Our team will respond within 2–3 business days with return instructions.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days to your original payment method.
Exchanges We only replace items if they are defective or damaged upon arrival. Contact us at theaurafarmhelp@gmail.com to arrange an exchange.
Delivery Costs Return shipping costs are the responsibility of the customer unless the item is defective or incorrectly sent.